Refund policy

Return Policy

We hope you love your NoorGhar piece, but if you are not completely satisfied, you may request a return within 14 days of receiving your order.

Eligibility for Returns:

  • Items must be unused, unwashed, and returned in their original condition with all tags, packaging, and documentation intact.

  • Return requests must be made within 14 days of delivery.

  • Items must be shipped back to us within 7 days of return approval and reach our warehouse within 14 days of return approval.

  • In the event of damaged merchandise, share images and details through the provided link. Further steps for replacement, store credit, or full refund will be communicated.

 

  • Items ordered out of new arrivals can be exchanged only on actual price, sale price will not be applicable to such items. 

 

  • Refunds are only made in terms of a Store Credit.

 

  • Store Credit will be shared once the order is picked up from the customer.

 

  • Each order is eligible for a return only once. Orders placed using a Store Credit are not eligible for any Returns.

 

  • In case of any damaged/ defective or missing products in your order kindly reach out to us within 48 hours of delivery. We will not be able to help you if this timeline is exceeded.

 

  • Differences in tone of colour from website images are not considered damaged products. We sell handcrafted products and these are all signs of authenticity.

  • The company holds the authority to make the final decision in any case.

 

  • Return or Exchange requests for orders placed using a store credit will be rejected.

 

 

Store Credit:

  1. A store credit will be issued within 24 hours after the order is picked up. It will be provided via email.
  2. The store credit is valid for 365 Days.
  3. The credit will be for the sale amount of the returned products.

 

Return Process:

To initiate a return, please email us at info@noorghar.com with your order number, item details, and reason for return. Once your request is reviewed and approved, we will provide you with return shipping instructions.

Return Shipping:

  • Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect incase of which the customer must inform the team within 48 hours of the parcel being delivered.

  • We recommend using a trackable courier service, as we are not responsible for items lost or damaged in return transit.

Refunds:
Once the returned item is received and inspected, a refund in terms of store credit will be processed. Please allow 1-2 business days for the amount to reflect in your store credit.

 

 

We thank you for supporting mindful, handcrafted fashion. If you have any questions, feel free to reach out to our customer care team at info@noorghar.com